$60,632 from email in 30 days, from a list the store already owned
A store with thousands of past customers on a list it rarely emailed. In one 30-day window, campaigns and automations to that list attributed $60,632, which was 63.4% of everything the store sold that month.
- Client
- Online retailer (not named publicly)
- Industry
- E-commerce
- Location
- Australia
- Service
- Email Marketing
The problem
The store had paid once, through ads, to acquire every customer on its list, then left the list alone. Email was a small share of revenue and most of the list had not heard from the brand in months.
The work
- Cleaned and segmented the list by purchase history and engagement.
- Built the core automations: welcome, browse and cart recovery, post-purchase and win-back.
- Ran a calendar of campaigns to the engaged segments with one clear offer each, not a weekly newsletter.
- Tracked attributed revenue in the email platform against total store revenue for the same 30 days.
Period
The 30-day window shown in the screenshot, compared with the previous 30 days.
Measurement
| Attributed revenue | $60,632 in 30 days, up $46,065 on the previous 30 days |
|---|---|
| Store revenue | $95,593 in the same 30 days, up $30,825 |
| Share of revenue from email | 63.4% |
| Source | The email platform’s revenue report, screenshot untouched |
Attribution
Attributed revenue is the email platform’s own last-click attribution: orders placed after a click on an email, within its attribution window. Store revenue is every order in the period. The email figure is a share of the store figure, not on top of it.
Corroboration
The screenshot is from the client’s email platform. The client is not named at their request.
Limitations
- Platform attribution gives email credit for orders that may have happened anyway. Treat 63.4% as the platform’s view, not a controlled test.
- The store’s total revenue also rose that month, so part of the lift is a busier month, not only email.
- A list this size and a product people reorder are the conditions that make this possible. A new store with no list cannot expect the same in 30 days.
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